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We are happy to assist you with any questions you may have. We have compiled a list of frequently asked questions and their corresponding answers, which you can find below. If your question is not addressed, feel free to send us a message via the contact form.
Frequently Asked Questions
When will the store on Kantstrasse open again?
The store is currently located on Kantstr. 106, 10627 Berlin closed due to renovation work. The store will be carefully modernized while maintaining the old charm and will open its doors at the end of 2023/beginning of 2024.
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How can I place an order?
Orders are now being accepted online in our shop. Simply select your desired perfume from our range and order it in the size offered.
Who will continue the HARRY LEHMANN perfumery?
In 2022, Lutz Lehmann, the owner and operator of the HARRY LEHMANN perfumery, died. From then on, the shop was closed for a little over a year and sales of HARRY LEHMANN fragrances were therefore interrupted. Now two young Berliners, together with a well-known perfumer from Paris, have taken on the continuation of HARRY LEHMANN and are working intensively, with joy and with consideration and preservation of the wonderful history on the continued existence of the brand and fragrances from the house of HARRY LEHMANN.
I had a customer card, is it still available?
The customer cards are still there. Visit us in the store ( after the reopening! ) and we will be happy to find your customer card with an individual fragrance mixture.
Why can I no longer find a perfume in the range?
On the one hand, the EU regulations for perfumes have changed over the years, meaning that certain ingredients can no longer be used. (In some cases we were able to find alternative ingredients for making perfume). On the other hand, individual scents have gone “out of fashion” and were so little in demand that continuing with the scent was uneconomical.
After all: Even after the change of ownership in 2023, we were able to reconstruct (almost) all references known up to 2022 and are now offering them for sale again.
Can I pick up an order in store?
As soon as the renovation works are completed and the store officially reopens, you will also be able to come pick up orders placed online from us in store. Of course, you can also make your purchases on site in the store as soon as it reopens.
What are the delivery times?
In the initial phase we send our packages 1-2 times a week. You will receive a tracking link for your order with which you can view the shipping status at any time.
Will my order arrive before Christmas?
Orders received by 18.12. will be dispatched by 19.12. at the latest and should usually arrive within 1-2 working days.
Can I purchase a voucher?
Yes, vouchers can be purchased online and in-store. The vouchers can also be redeemed both in the online store and in-store.
We are looking forward to your message.
Use the contact form below to send us a message. We will respond to you as quickly as possible. Please understand that response times may be longer in the current situation. We look forward to your message and suggestions.
